Returns
How can I return an item?
We grant a 14-day money-back guarantee on any item you purchase with Detomaso. No hassles, no questions asked as long as the item is in its original unworn condition. All returned items including straps must be returned in new, unused, re-sellable condition free of any scratches, scrapes, or ware and tear.
Returns that are received by our team in damaged, altered or soiled condition will not be accepted and will be returned to to the customer. Reminder that all engraved watch sales are final and can not be exchanged or returned.
For US customers -- please use the following steps to begin your return process and obtain a return shipping label through our return’s portal.
CLICK HERE TO ACCESS OUR RETURNS PORTAL TO OBTAIN A MAILING LABEL
1. Enter your complete order number (starting with VSL) which can be found to the right of your name and shipping address on your packing slip. If you do not have this information please reach out to service@detomasowatches.com and we can provide that to you
2. Enter the complete zip code from your packing slip where the item was shipping to. If your zip code is listed with the full 9 digits you must enter all 9 digits as the appear on your packing slip, including the dash if there is one
3. Click “Look Up Order”
4. Select the item(s) you would like to return from your order by adjusting the quantity
5. Choose a reason for the return from the drop-down menu next to the quantity
6. Click submit request
7. You will be redirected to a new page showing your approved return
8. You can now select to print your return label
Once your return has been received, please allow 15 business days for your refund to appear on your statement.
For Canada customers -- please contact us via email at service@detomasowatches.com
What if i want to exchange my watch for another Model/Color?
Please take note of the process described above regarding returns for a sending a watch in for exchange. If you would like to exchange your watch for another model or color, your original order will be refunded and we ask that you please place a new order for the desired model.
We recommend placing a new order through our online shop as soon as possible to avoid any chances of a product selling out. As soon as your original watch is received it will be processed as a refund. Please allow 15 business days for the refund to appear on your statement.
What if my watch is defective?
We are sorry to hear there may be an issue with your watch! Please take note of the process described above regarding returns for a sending a watch in for a defective exchange.
Detomaso Watches BOGO Sale Return Policy
Thank you for shopping with us during our Buy One, Get One (BOGO) sale! To ensure transparency, here are the terms for returning items purchased under this promotion:
1. Returning Both Items
If you wish to return both items, you will receive a full refund for the amount you paid, provided both items have been returned in their original condition, including packaging and accessories.
2. Returning the Higher-Priced Item (Paid Item)
If you choose to return the higher-priced (paid) item:
• Your refund will reflect the difference between what you paid and the full price of the retained item.
For example:
• Paid Item Price: $200
• Free Item Price: $150
• Total Paid: $200
• If the paid item is returned, the refund will be $50 ($200 - $150 for the free item).
3. Returning the Free Item
If you return the free item:
• The higher-priced (paid) item remains eligible for the original purchase price.
• No additional refund or adjustment will be made for the free item.
Additional Notes:
• All returns must comply with our general return policy, which includes items being in their brand new unused and resalable condition.
• Return shipping costs are free, we will provide you with a free return label,
• You can obtain a free return label by contacting our customer service team at service@detomasowatches.com
• Refunds will be processed within 15 business days of receiving the returned items